Terms And Conditions

Resort terms and conditions

  • Check-in time is 2 PM - 11 PM.
  • Check out time is 12 PM.
  • Housekeeping will clean your room every two days.
  • You can order an extra bed for 1 adult or 1-2 small children at 290 baht. Small children under 11 that can sleep in same bed as the adult will not be charged.
  • Small pets are allowed but please let us know in advance. It is not recommended to let dogs run freely with out keeping an eye on them. There are many loose dogs in Thailand.
  • Please note that loud noise and smoking inside the rooms is not allowed.
  • All rooms have towels, fridge, shampoo, soap and toilet paper. Bungalows have also a coffee maker
  • There is free parking on the premises

Booking terms

  • Terms of your booking can be found on the booking site you used to make your booking. There can be variations in these terms. If you book via AirBnB you get free cancellation 24 hours before check in. Your money is returned automatically by AirBnB.
  • If you just make a reservation with us via email or phone, there can be a small risk we get sold out, or you get another room than you asked for, especially if it is high season, as secured bookings with payments from the internet need to have 1. priority.¬†We often block a room for a guest, and then the guest does not show up, and we could instead have booked that room for another guest. If you do not want to use AirBnB, you can make a non-refundable deposit of 10% to our Thai bank, In which case your booking is 100% secured. We can also send an email with a payment link for Credit Cards. Here you can pay the full amount, with the right to a 14 days cancellation before check in high season and 7 days in low season, with full refund, minus a 5% administration fee.
  • Our low season work/study package at 17.400 THB is min. 1 month with a 14 days cancellation period/full refund minus 5%.
  • We accept cash payments in Thai baht at the resort.

Welcome to Phang Nga

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